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forexpros touch of modern

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It attracted some money from venture capitalists but a few months in, it was clear it wasn't going to be a sustainable business. They tweaked the idea to offer booking services for outings, such as skydiving lessons or walkin, and renamed it Ravn. But again, the team ran into a wall. Rather than give up and return their investors' money, the team pitched their VCs in on one last idea--Touch of Modern, an e-commerce destination for stylish guys to find flash sales of unique products.

The same thing that had convinced Hillsven to stick by the co-founders through the first two ideas ultimately led the firm to support the team on idea No. Lent says that the team had a track record of testing every idea thoroughly, pivoting quickly when it didn't work out, and explaining their decisions clearly.

It was their discipline in everything they've ever done--they always showed us the data behind their thinking," Lent says. We'd suggest [an idea] and they would have already tried it. It also helped that the team had already beta-tested the idea for Touch of Modern before they told their investors about it, so they came armed--again--with data. Even while Ravn was winding down, they decided to run two preview sales online to see if a curated selection of stylish items for guys would resonate with potential customers.

They did--the team wound up bringing in more revenue with those sales than both the previous two companies combined ever did. They hadn't yet worked out the logistics of running a company that had to touch physical goods. It eventually took six months to get it to her. The primary one was Fab. The dispute was later settled out of court, but Fab crashed and burned in from a combination of overspending and poor execution.

In classic Silicon Valley fashion, the team lived and worked out of an apartment for a couple years. Touch of Modern also managed to nail what its "cool guy" customers want--luxury watches, art, clothes, maybe even a designer plunger. A perennial best seller for real is a wrist-mounted flamethrower. Continuing to grow profitably will be Touch of Modern's biggest challenge.

The brand has adjusted how it targets customers, starting with Facebook ads for desktop computers, and then switching to mobile ads, Google ads, and search engine marketing. The brand processes more than a million orders a year, two-thirds of which now come through its mobile app. Touch Of Modern is a membership-only site, but there is no cost for membership — you just need to provide an email address. Once you create an account, you can browse the hundreds of different items on the online store.

The website is designed to work seamlessly on computers or mobile devices. You can easily view and track your order status on the website, orders cannot be canceled or modified once they are made because the company works with specialty vendors. If you are unhappy with a product, you can return it for a refund or store credit.

It consistently runs sales on individual products, and you can tell when a sale is ending by clicking on each product. Below are some examples of the products that the company offers and its discounted rates:. Touch Of Modern is a legitimate company that has been in business since The company targets millennial males and sells a variety of products, including clothing and gadgets. The company requires membership, but becoming a member is free. A link has directed you to this review.

Its location on this page may change next time you visit. Vendors are not being paid and merchandise will not get shipped. Assets being liquidated. Company site not giving this information and unlikely orders placed now will be filled. I would not buy from them. So I've been a ToM customer for about 8 years. While I likely only make a purchase or two a year I browse the site daily and when I have ordered an item, the transactions have gone smoothly until most recently.

For those of you who don't know, ToM most often acts as an intermediary In this instance, I ordered a product and got an update saying it would be shipped by April 11th. I follow up a week or so later and get a generic reply that shipping delays are the cause, be patient. Follow up again another week later Follow up again and get told my request is being escalated.

Wait another week and get told they are treating my shipment as lost, how would I like my refund. Thing is, I don't want a refund I want my product I don't care about their cost I know Zach likely can't authorize the extra cost that product will likely cost ToM Four days later I get a carbon copy of the first email I then provide a more thorough explanation of what I expect ToM sold me an item they received and then lost.

Their supplier still has stock though maybe not at the discount they'd received earlier Get buying tips about Miscellaneous delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Ordered an original art from Touch of Modern. Said it would ship in two to three weeks. It has been two months and no updates or excuse for the delay. Can't even talk to a real person! Literally emails asking for information and no response other than a generic email "escalating" my complaint.

I even asked for a refund and no response, but they will email me every day about the "new" sales they are having. Customer Service is nonexistent. It's like they took my money and disappeared. Had to finally ask my credit card company to go get my money. Still waiting on that. Please don't let my mistake be yours.

This company is either way in over their head or they are outright scammers. Purchased March 14th. The Croton pen I purchased from Touch of Modern is most certainly a fake. Although the touch of modern package says "authenticity guaranteed", this is most definitely a replica, knockoff or whatever you want to call it. The most obvious clue is the logo on the top of the pen. It is blurry and barely visible.

And to the best of my knowledge, these pens are made in the U. It has been 8 days and 4 emails , since I received the bogus merchandise from Touch of Modern. They have not responded to my request to simply send me the authentic product. This isn't just a customer complaint about a faulty product, this is a crime. After looking at reviews of this company, it is plain to see that I am not alone when it comes to the experience of extremely poor customer service and product issues.

I wrote a review in April regarding delayed shipment of sweaters and customer service not fulfilling their agreement to send shipping labels. My plan was to sell the sweaters online. Interestingly, TOM Customer service sent an email with the shipping labels two weeks after the review.

My guess is that they are in need of additional employees to help with customer service issues like everyone else. While I cannot change my original one 1 star, today I give them four 4 for fulfilling their original obligation although it was an extremely slow process.

Preparing for spring break in NY, I ordered several sweaters for my husband. One sweater shipped in time while the others were delayed by more than 3 weeks. I contacted Touch of Modern to have the ordered canceled.

Customer service originally said that they will attempt to place a stop on the order. The next email said the order was being shipped. Frustrated, I emailed them again regarding the original plan to cancel and receive and refund.

This representative apologized and stated that he would email a return label. I received the packages and have yet to receive the return label. I just sent another email to follow-up on the return label. In all honesty, I do not expect any follow-up or transparency regarding a return label. I figured they were scammers after the return label was never emailed. While I did not pay for the sweaters using my AmEx, I believe they must be exposed for their business practices.

A regular customer of Touch of Modern, have spent thousands there. Also I've bought three belts. They were shipped to me defective belts from China, I contacted customer service. No responses. They got my money for the junk but no customer satisfaction HERE. Watch out for their final so-called sales.

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Lent says that the team had a track record of testing every idea thoroughly, pivoting quickly when it didn't work out, and explaining their decisions clearly. It was their discipline in everything they've ever done--they always showed us the data behind their thinking," Lent says. We'd suggest [an idea] and they would have already tried it. It also helped that the team had already beta-tested the idea for Touch of Modern before they told their investors about it, so they came armed--again--with data.

Even while Ravn was winding down, they decided to run two preview sales online to see if a curated selection of stylish items for guys would resonate with potential customers. They did--the team wound up bringing in more revenue with those sales than both the previous two companies combined ever did. They hadn't yet worked out the logistics of running a company that had to touch physical goods. It eventually took six months to get it to her.

The primary one was Fab. The dispute was later settled out of court, but Fab crashed and burned in from a combination of overspending and poor execution. In classic Silicon Valley fashion, the team lived and worked out of an apartment for a couple years. Touch of Modern also managed to nail what its "cool guy" customers want--luxury watches, art, clothes, maybe even a designer plunger.

A perennial best seller for real is a wrist-mounted flamethrower. Continuing to grow profitably will be Touch of Modern's biggest challenge. The brand has adjusted how it targets customers, starting with Facebook ads for desktop computers, and then switching to mobile ads, Google ads, and search engine marketing.

The brand processes more than a million orders a year, two-thirds of which now come through its mobile app. The latest marketing iteration is direct response television ads. And the company continues to try new things, like its own label of T-shirts. In the future, CEO Hum says they haven't ruled out an even bigger experiment, such as a physical store in the manner of Everlane and Warby Parker.

But in keeping with Touch of Modern's methodical approach, the team won't make any hasty decisions. Top Stories. I wrote a review in April regarding delayed shipment of sweaters and customer service not fulfilling their agreement to send shipping labels. My plan was to sell the sweaters online. Interestingly, TOM Customer service sent an email with the shipping labels two weeks after the review.

My guess is that they are in need of additional employees to help with customer service issues like everyone else. While I cannot change my original one 1 star, today I give them four 4 for fulfilling their original obligation although it was an extremely slow process. Preparing for spring break in NY, I ordered several sweaters for my husband. One sweater shipped in time while the others were delayed by more than 3 weeks. I contacted Touch of Modern to have the ordered canceled. Customer service originally said that they will attempt to place a stop on the order.

The next email said the order was being shipped. Frustrated, I emailed them again regarding the original plan to cancel and receive and refund. This representative apologized and stated that he would email a return label. I received the packages and have yet to receive the return label. I just sent another email to follow-up on the return label. In all honesty, I do not expect any follow-up or transparency regarding a return label. I figured they were scammers after the return label was never emailed.

While I did not pay for the sweaters using my AmEx, I believe they must be exposed for their business practices. A regular customer of Touch of Modern, have spent thousands there. Also I've bought three belts. They were shipped to me defective belts from China, I contacted customer service.

No responses. They got my money for the junk but no customer satisfaction HERE. Watch out for their final so-called sales. Fortunately most of my purchases with touch of modern the products were okay. However with the lack of customer service I will spend my money elsewhere.

I tried Touch Of Modern for the 1st time in February I ordered a watch and received it in a few days in perfect condition. The yellow leather watch band was completely destroyed, severed at the watch case, and black scrapes on both bands. I emailed Touch Of Modern within an hour of opening the box, they do not accept live calls. As of this writing , they are still refusing to replace it blaming their vendor Lamborghini, saying Lamborghini is not returning their calls and emails.

I received an email from Lamborghini on advising me "this is the first they've heard of the problem, we respond to emails within 24 hours. They asked me to send photos to them, and after I did they responded back telling me to send it to Lamborghini 1 at my expense, 2 they will replace the band and "look at the crystal". Lamborghini told me "Evidently I cannot please you, the best thing will be to go thru Touch of Modern for a return claim.

They have stated that all you will need to provide them with is a copy of your Touch of Modern receipt. If you are still having issues when they contact you, please let me know! Touch Of Modern advertises their products as "NEW", yet in my brief experience with them they have sent 1 Used and Destroyed watch, 2 Another watch that has never been sent, and a 3 A Rare Materials Collection which, again that has never been sent. Touch Of Modern continues to blame its vendors. Avoid buying from a company where you can not reach them for any reason I used the internet for days to try to find a phone number anywhere on planet earth.

It does not exist so I emailed them over and over and over. Wrote letters to the only published address I made a purchase with ToMo recently, and they promised the shipment in weeks. One month later nothing was shipped nor did they send any update or explanation. After I contacted their support, they said it was the vendor's fault and they could not provide any ETA.

I asked them to cancel the order and send me my money back — which they refused saying the "sale was final". I explained to them that they are in violation of FTC rules and that I did not approve any delays and want my refund, which they simply ignored and then kept sending me automated responses that the sale is final. I had to contact my credit card company and dispute the charge to get my money back.

Will never buy from these guys, it's clearly a scam. Their Customer Support seldom reply to inquiries, and when they do, their reply is always "we will escalate your problem And of course, they never give me any update afterward.

Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Home Miscellaneous. Are you this business? Save Saved. Live agent Are you this business? About Touch of Modern. Overall Satisfaction Rating 5 stars. Pros Multiple categories Luxury items Discount name brand products Cons Shipping can be delayed Products can be pricey.

Bottom Line Touch of Modern caters to modern millennial men. How do I know I can trust these reviews about Touch of Modern? Carl of Allen, TX. Read full review. Nicole of San Jose, CA. What is Touch of Modern? How does Touch of Modern make money? Touch Of Modern partners with designers and quality manufacturers to receive items in bulk.

The company then sells them for discounted rates. Is the Touch of Modern app free? The Touch of Modern app and membership is free. The membership allows the e-commerce store to keep its prices low by tracking membership. Does Touch of Modern ship to Canada?

Some items can be shipped to Canada, but others, such as knives, cannot be sold internationally. What does Touch of Modern sell? Touch of Modern sells tech gadgets, home accessories, watches, fashion and unique accessories. Where is Touch of Modern located? Many products can be shipped to Canada. Is Touch of Modern legit? Sort by: Recent Recent Oldest Most helpful.

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